Error Messages and Troubleshooting

This section lists error messages that display on the screen and solutions to problems.

When a message with this symbol is displayed, the ERROR signal on the parallel interface is ON.

Error message	Remedy
No value set.Please set value.	A value must be set for this item.Please set value.
Invalid expression	Do the following errors exist in settings for an expression set up? Different number of open/close parentheses Connecting separately to TJG/Unit/value/function/operator/comma Operator is set at beginning or end of expression The number of function operands is insufficient or there are more than is needed
Cannot add object.Out of range of specified characters for expression.	Does not comply to the conditions of expression.Please check the content. "Processing Item List Manual", "Settings (Calculation)"
The problem occurred in the camera connection.	Is the camera cable connected to the controller? Is camera cable disconnected? Do [Select camera] of [Camera Image Input] and [Camera Switching] have any errors? Please check the contents of [Camera setting], then switch off and restart. Setting Conditions for Camera Use
Failed to start the window. Memory is insufficient.	Because memory available for use was insufficient, memory needed to open the window could not be secured.Check the flow and adjust measurement regions of each processing unit and the size of registered models. [Shape search] - Up to 4-shape search + 1can be registered for 1 scene group. Please restructure the scene group so that 4 can be registered. - RAM Disk memory is insufficient. If shape search + setup window is opened while the RAM Disk memory is insufficient for image logging on the RAM Disk, a warning message is displayed.In the case that a image logging file is stored in the RAM Disk, please move the content on the RAM Disk to a USB Disk to open up memory and reopen the set up window.
Warning range shall be set within the range from judgement lower to upper limit.	Please redefine the upper and lower warning range limits so that they are within the range between the lower and upper judgement limits. "Processing Item List Manual", "Judgement Conditions (Trend Monitor)"
This setting may causes result "NG (memory shortage)" when on measuring.	Insufficient memory may occur during measurement.Reset the model parameters. For [Search] "Processing Item List Manual", "The judgement is NG (insufficient memory)" For [Flexible Search] "Processing Item List Manual", "The judgement is NG (insufficient memory)" For [Classification] "Processing Item List Manual", "The judgement is NG (insufficient memory)"
The problem occurred in the system.	Controller failure.Please contact one of our branches or regional offices.
The problem occurred in system date.The system battery is insufficient.	Low battery (for backup of date and time data) level.The battery needs to be replaced. Please return the old battery to one of our branches or regional offices.
Failed to switch scene	Is a USB disk connected to the controller? A USB disk is needed to read scenes after scene group 1.
Failed to switch scene group or save scene group on switch.	The cause of the failure to switch or to save when switching may be that the USB disk was removed from the controller.Connect a USB disk to the controller and try again.
Failed to clear scene group.	Confirm that a USB disk is connected to the controller and try again.
Cannot read selected file.Confirm selected file once again.	Check the following points. Did you remove the USB disk from the controller after selecting a file (files) on the USB disk? Did you delete the selected file? (For example, did you select a file on the RAM disk, which was then deleted via FTP?) In addition, the selected file may be corrupt.
The communication time-out is occurred.	Switch off controller, verify the following contents and then restart. Is cable connected correctly? Does it comply with communication specifications of external devices? Are external devices functioning normally? If error is not resolved after confirmation, the controller may be damaged.Please contact one of our branches or regional offices. Setting Communication Specifications (RS-232C/422-PLC Link) Setting Communication Specifications (RS-232C/422 - Non-procedure)
Error in input range.Please input using the correct range.	Please verify range for setting and perform setting again.
File name contains invalid character.	Please confirm that characters such as \ / , : ; * ? " < > \| & . SPC (space) are not included in the filename.
Failed to save file.Please check.	Check the following points. Is the memory of the save destination sufficient? For cases where the save destination is the USB disk, is the USB disk connected to the controller? Or, the controller may not have detected the USB disk.
Fan/voltage error.	Switch off controller, and verify if fan is affected.If error information is still shown after restart, the controller may be damaged. Please contact one of our branches or regional offices.
A camera not covered by the guarantee is connected.	A camera not covered by the guarantee is connected to the controller currently being used.
Destination folder is not found.Please check.	Check the following points. Have you deleted the destination folder? For cases where the save destination is the USB disk, is the USB disk connected to the controller? Or, has the USB disk been detected?
Cannot perform model registration.	For searching, classification and flexible searching Use high-contrast images for model registration.
Cannot perform model registration.	For fine matching For fine matching, 2 pixels at the edges of the image cannot be registered with the model.
Region size exceeds. Please narrow region.	There are restrictions as to what can be set based on the camera and processing items being used.Please adjust the region size so that the region is not too large.
Logging error	Image logging failed due to insufficient memory at the save destination.The error message disappears after 10 seconds. Please delete unneeded files in the save destination or prepare a new USB disk.